“You never get a second chance…

“You never get a second chance…

…to make a good first impression.” As leaders, we have countless opportunities to make good first impressions no matter the industry, market or business model. This is especially true in today’s dynamic business world in and amongst all the clutter of so many...
“The absence of conflict…

“The absence of conflict…

…does not equal the presence of trust.” Just over five years ago, I wrote these words in a blog detailing the important elements of trust. They recently came back to me as the topic surfaced as a key element of so many coaching conversations over the last several...